As you can infer from the title, I’m a nook owner and a recent emigrant from the US. I moved to the UK about two and a half months ago. When our movers schleped in all my, my husband’s, and my kid’s boxes of books, they told us to get an ereader. But I just can’t resist a used bookstore.
Anyway, so I do own a nook and recently had an issue with it. For some unknown reason, one of the ebooks that I purchased through Barnes and Noble’s website relocked itself. I bought the book in December, read it, then wanted to reread it the other day but I couldn’t. To unlock an ebook, you have to enter in the number of the credit card used to buy the book. Unfortunately, the credit card I used to purchase that book had been stolen, so this task was not so easy. So I went to Barnes and Noble’s customer support. I was told that this would be an easy fix. Just delete the information from my stolen credit card, enter a new card, then reset my nook. Resetting my nook would delete all the books currently on it, but I could then download them again from the Barnes and Noble website (though I’d have to unlock them again).
Dutifully, I complied. Again, this deleted and relocked not just the problem book from my nook, but all the ebooks I had purchased from Barnes and Noble in the 2 1/2 that I had the nook. I went to re-download the books to my nook and unlock them, and it didn’t work. I tried again. Nothing. So I went back to Barnes and Nobles website to ask what was going on.
For the first time in my 2 1/2 years of owning a nook and “purchasing” ebooks, I learn that I can only do so with a US credit card with a US billing address. Not only can I not buy anymore books through Barnes and Noble, I can’t even access the ones I had “bought” before. I don’t think this is a licensing issue. I can still download my books from a foreign IP address. I just can’t read them.
I was not told this when I purchased the nook. I was not told this the first time my nook acted funky and customer service advised me to reset it (I was also abroad and chatting with tech support from a foreign IP address when that happened). I don’t remember reading this when I had “purchased” ebooks on the website. I was not told that, if I leave the country, the nook would be of little use to me and all the money that I had spent on reading material wouldn’t allow me to read those books ever again.